Refill Policy & Information
To ensure we are providing the best care, please review our refill guidelines before placing your order.
- Requesting Refills: Refills can be requested directly through the online store portal.
- Processing Time: Please allow 24-48 hours for our doctors to review and approve prescription requests.
- Exam Requirements: For long-term medications, a physical exam within the last 12 months (or as frequently as required by the specific drug) is mandatory.
- Controlled Substances: These may require in-person pickup or specific tracking protocols.
Online Pharmacy at Putnam Veterinary Clinic
Managing your pet's healthcare has never been easier. Our online pharmacy provides a seamless, secure way to order the medications, heartworm preventatives, and prescription diets your furry family members need, all from the comfort of your home. We've vetted every product to ensure it meets the highest clinical standards.
By ordering through us, you bridge the gap between convenience and professional oversight. Your pet's records are automatically updated, and our veterinary team reviews every request to ensure suitability and safety before fulfillment.
Pharmacy FAQs
Do I need a prescription to order?
Yes, all prescription medications require a valid script on file from one of our veterinarians.
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How do I request a prescription refill?
You can request refills directly through our online pharmacy portal. Most requests are processed within 24-48 hours. Please ensure your pet has had a recent exam as required by state law for prescription medication.
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How long does shipping take?
Standard shipping typically takes 3-5 business days once the prescription is approved.
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Why does my pet need an exam before a prescription can be refilled?
Veterinarians are required to maintain a valid veterinarian-client-patient relationship (VCPR) in order to prescribe medications. Depending on the medication and your pet’s health, an examination and/or lab testing may be required before additional refills can be authorized, typically within the last 6-12 months of their most recent examination.
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Why does my pet need bloodwork for certain medications?
Some medications can affect the liver, kidneys, blood cells, or other organ systems. Routine monitoring helps us make sure the medication remains safe and appropriate for your pet.
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Can I get a refill if my pet is overdue for an exam or bloodwork?
This depends on the medication, your pet’s medical history, and how overdue they are. Our doctors will review the request and let you know what is needed before additional medication can be dispensed.
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What should I do if my pet has a reaction to a medication?
Stop and contact us if you are concerned your pet may be experiencing a medication reaction. If your pet is experiencing difficulty breathing, collapse, severe weakness, seizures, or another emergency, seek emergency veterinary care immediately.
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Is shipping safe for sensitive medications?
Absolutely. The pharmacy will use temperature-controlled packaging for sensitive items to ensure they arrive in perfect condition. Standard shipping typically takes 3-5 business days.
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Do you offer automatic refills or home delivery?
Many medications and preventatives may be eligible for convenient home delivery through our online pharmacy.
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Guaranteed Quality
Every medication is sourced directly from manufacturers, ensuring authenticity and proper storage.
Why Use Our Pharmacy
We prioritize your pet's safety and your peace of mind. Unlike large third-party wholesalers, our pharmacy is a direct extension of our clinic care.
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Support from Vet Team
Our medical team reviews every request to ensure the dosage and product are exactly right for your pet.
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Correct Products
Avoid confusion with a curated selection of vet-approved brands that we trust for our own patients.
Safe Shipping
Reliable temperature-controlled packaging and direct-to-door delivery you can count on.