We have been continuously working to better our social distancing and safety protocols to keep our staff members and clients safe.  With that being said, the clinic has decided to take a step back and resume our curbside-only service for the time being. 

As a lot of you probably know, we are struggling with the capacity of appointments we can see.  When we allow clients into the building with their pet, we can only see one patient at a time.  While we resume our curbside service, we can have two Doctors seeing appointments at the same time which will allow us more time to be available to see our wonderful patients. We greatly appreciate your understanding and cooperation as we continue to navigate our way through these challenging times. 

We are busier than we have ever been and working with protocols that are far from ideal, but are necessary to keep everyone safe. Please understand that our team members do not make the rules, they simply adhere to the protocols that management has put into place. As hard as our staff is working to make sure that we can safely see your pets, they do not deserve to be treated poorly and that will not be tolerated. We always welcome constructive feedback and are happy to discuss your concerns however we ask you for your patience and compassion. 

A few things to keep in mind:

1. In the past, we were generally able to schedule wellness appointments within a day or two. Unfortunately at this time we are booking routine appointments out about 5 weeks! Please call us to schedule an appointment as soon as you get your first reminder for your pet(s). 
2. We have same day appointments for emergent cases, these are not for annual/routine appointments. 
3. Please book any necessary recheck appointments at the time of checkout to be certain you are able to reserve an appointment in the time frame needed. 
4. If you have an emergent issue or request, DO NOT EMAIL US! Call the office.  Our email is generally only checked once or twice a day and never checked over the weekend.  We like to use email to receive records for patients and routine, non urgent communication with our clients. We are still running on a limited staff schedule, so a phone call is the best form of communication. 
5. There have been a lot of days recently that we have not had the capacity to take on any more patients.  If this is the answer you receive, please know that it is not because we don’t want to see you, but we are simply overwhelmed with cases. If we are unable to see your pet or if we are are closed, please do not wait until we reopen, please call to be advised or seek care from Bulger Emergency Hospital(Cats/Dogs/Exotics) in Lawrence (978-725-5544), Massachusetts Veterinary Hospital in Woburn (781-932-5802) or Port City Referral Hospital in Portsmouth (603-433-0056). 

Please remain patient with us as we work through all these issues.  Our number one priority is making sure your pets receive the best care possible. 

Thank you, 

The Staff at Putnam Veterinary Clinic