COVID-19 Updates

5/21/20 COVID-19 Update

Hello Clients of Putnam Veterinary Clinic,

Our team has been working very hard planning our phased return to full operations at the clinic following protocol changes that were necessary in light of the novel coronavirus pandemic. We are doing our best to add additional hours to accommodate as many office visits as we possibly can while maintaining our high standards of patient care and keeping our clients and staff safe so we can remain operational. We appreciate your continued understanding during these challenging, ever changing times.

The clinic will be closed on Monday, May 25th in observance of Memorial Day.

On Tuesday, May 26th, we will be adding an additional Doctor shift to our normal schedule to help catch up after being closed for the holiday.

Beginning the week of 6/1/20, we will be adding additional hours to see office visits two days per week. Monday we will have an additional 1.5 hours of office visits added to the schedule and on Thursdays we will be adding time for surgical procedures in the morning and an additional hour of office visits later in the afternoon. Our Doctors will still be working staggered hours to limit the number of employees in the clinic at one time. We will continue to be closed on Saturdays for the month of June. Our schedule moving forward as of June 1st will be as follows:

Monday 8-7
Tuesday: 8-5
Wednesday: 8-5
Thursday: 8-6
Friday: 8-5

We will be following phased opening guidelines put in place by Governor Baker and of course this is all subject to change at any given time.

Beginning Monday, June 22, we are hoping to begin allowing clients to return into the office to be present for their pets’ services while following very strict protocols to maintain safety:

Clients must answer NO to all of our COVID screening questions.
Temperature check before entering the building.
ONE adult per visit ( no children or other family members)
Face covering required for anyone entering the clinic and for all staff members in the clinic.
No waiting in the waiting area. We will ask you to wait in the car until your exam room is ready.
Check out procedures will be completed while the client remains in the exam room to eliminate congestion at the reception area.
Our small animal/exotic exam room is so small; we are unable to allow clients in this room. We will do all we can to accommodate you to a larger room so you can be present for your pet’s exam
Our goal is to maintain the recommended 6 feet of social distance between our client and our staff at all times.

If you, the client is not comfortable with joining your pet inside the hospital, that’s okay! We will continue to see your animals while you wait in the car if you wish, as we have been doing for the last two months.

All surfaces in the exam room and reception area, including door knobs, will be disinfected between clients.

Medication and food refills will remain curbside pickup only; please continue to call ahead for these items.

Again, thank you for your support and understanding during this time. Also, a big thank you to the clients that have reached out to show their appreciation to us, it means the world!

The Staff at Putnam Veterinary Clinic